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Loganville Utility Billing
Utility Billing provides services for Water and Sewer Billing, Sanitation Billing as well as Commercial Solid Waste Container Billing. New Service: Customers moving into the City or transferring their current account inside the City must do so at City Hall. For new service, a $150.00 deposit paid in cash, check or money order is required for all accounts, including the accounts located in Gwinnett County. Customers must have a copy of Settlement Statement/Lease and Valid ID at the time service is to be set up. Residents moving within the City may have their deposit transferred to a new account, provided that the existing account is current and paid up to date. For persons requesting service, the cutoff time for the same day service is 3:00pm. After this time, it is at the discretion of the Director of Water Quality Control whether they can offer same day service. When service is established the City will not be responsible for any property damages due to customers plumbing. Meter Reading/Reads: Meter Reading will begin on the 15th of each month. If the date happens to be a Saturday, readings will begin on Friday, if it is a Sunday, readings will begin on Monday. Authorized Meter Readers of the City of Loganville shall have access at all hours to the premises of the customer for the purpose of installing or removing City Property, inspecting piping, reading and testing meters or any other purpose in connection with the water and sewer service and its facilities. All routes will be read in sequence to keep month-to-month reading constant. All meter boxes will be cleared of any standing water. If the seal of a meter is broken by anyone other than the City's representative or if the meter fails to register correctly or is stopped for any cause, the consumer shall pay an amount estimated from the record of his/her previous bills and/or from other proper data as reviewed and approved by the Director of Water Quality Control. Meter readers will report and note any apparent problem in close proximity to the meter. Water Meters will be tested at the request of the consumer. If the meter is found over-registered beyond 3% of the correct volume, the customer will not be charged, but if no problem is found the customer will be required to pay the actual cost of testing in the amount of $50.00. Billing, Collection, and Cutoffs: Billing is processed between the 20th and 25th of every month. Bills shall be paid at City Hall no later than the 10th of each month to avoid penalties and no later than the 19th to avoid disconnect. Acceptable forms of payment are, check, cash, money order, visa, master card, and discover. Failure to receive bill shall not prevent such bill from becoming delinquent nor relieve the consumer from payment. The failure of water and/or sewer users to pay charges duly imposed shall result in the following penalties:
Cut-Off-Tickets will be forwarded to the Water Division by City Hall at 8:00 a.m. Once cutoff tickets are prepared and sent out a $25.00 administrative charge will be added to each account. There will be no cutoffs made after 3:00 p.m. The authorized employee doing cutoffs shall contact City Hall at the time to check for payments received during the day from 8:00 a.m. to 5:00 p.m. and shall begin to restore services where payment has been paid in full. There will be no exceptions unless reviewed and approved by the Director of Water Quality Control. Therefore, there shall be no contact to cut on any service for anyone during that day unless authorized. If any consumer makes payment after the Cut-Off day, cut-on tickets will be forwarded to the Water Division and service restored in a prompt manner. No arrangements shall be made by City personnel in the field in regards to cut-off or cut-on procedures. All consumers will refer to City Hall. If a check is returned NSF, this puts the account in arrears and if it is not cleared up prior to the cut-off date, account is subject to disconnection and the City holds the right to ask for payment in full in cash or money order. After we have received three (3) returned checks on an account and/or any person the City of Loganville will only accept cash or money order as payment for services. Complaints and Adjustments: If the consumer believes their bill to be in error, they shall present their claim at the City Hall. Such claim, if made after the bill has become delinquent, shall not be effective in preventing service disconnection. Paying such bill under protest and paid payment shall not prejudice their claim. |
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